Shipping policy

PREPARATION FOR SHIPMENT

Since each purchased item requires a specific warehouse processing time, certain products may delay shipment of your entire order. Estimated shipping times displayed at checkout do not include processing time. Orders received after 2 pm EST will begin processing the next business day. Saturday and Sunday orders will begin processing on the following Monday, excluding federal holidays. Once your order is on its way, you'll receive a shipping notification via email with tracking details and it will be marked as "Shipped" or "Delivered" once it arrives. 

We reserve the right to ship partial orders (at no additional cost to you), the portion of any order that is partially shipped may be charged at the time of shipment.

ORDER CHANGES

We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all update requests that include address changes or order cancellations.  Once your order has gone into a processing queue with our distribution center, we cannot make any changes outside of an address update or cancellation.  Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP with the correct address.

CARRIERS

All orders are shipped using one of our third party couriers. Title and risk of loss for any purchases of physical products pass to you upon our delivery to our carrier. Online tracking may be available at our courier’s website (for example, FedEx), though we make no warranties regarding its availability because it is not under our control. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific date or time.

EXPEDITED SHIPPING

ASOTU does not currently offer any expedited shipping options. While we aim to ship your order to you as quickly as possible, please note that we cannot accommodate any requests for expedited shipping. Standard processing times prior to shipment on all orders is 6-10 business days.

 

PRE-SALE ITEMS

Occasionally we will accept pre-sale and back-orders on certain items and during special events. If you have selected an item that is on pre-sale or back-ordered, the estimated ship date is visible in the product description on our website.

If your order contains a mix of in-stock and pre-sale items, the entire order will not ship until all of the pre-sale items have arrived at our warehouse, unless otherwise stated in the product description. If you need something more immediately, please drop us a line.